COLLECTORS
Every collection agency has one thing in common. They all have
one top collector. One guy or gal who outperforms everyone else.
If
your account happens to land on their desk then you are getting
the best that agency has to offer. If not....well . Solberg
& Kennedy finds those top collectors and hires them. In that
way, we benefit by having the best producing more revenue for our
company. But most importantly, our clients benefit by not having
to worry which desk their file happens to land on any given day.
TECHNOLOGY
QonTango is the name of our collection software. It was
developed by a superb group of collection industry veterans from
Houston known as CyberSoft. It is the most powerful software
available and allows unprecedented flexibility and access to our
clients.
Please contact us if you have special electronic requirements or needs. We will make it happen.
ARIZONA
Arizona is the most expensive state to obtain a license. It is also the most heavily regulated.
ETHICS
Below are Solberg & Kennedy's "3R's" for Ethical Business Operations
Respect, Responsibility, Results
The first "R" of business ethics is RESPECT. It is an attitude that
must be applied to people, organizational resources and your
environment. Respect includes behavior such as:
- Treating everyone (customers, co-workers, vendors, etc.) with dignity and courtesy.
- Using company supplies, equipment, time, and money appropriately, efficiently, and for business use only.
- Protecting and improving your work environment, and abiding by
laws, rules and regulations that exist to protect our world and our way
of life.
The second "R" of business ethics is RESPONSIBILITY. You have a
responsibility to your customers, your co-workers, your organization
and yourself. Included are behaviors such as:
- Providing timely, high-quality goods and services.
- Working collaboratively and carrying your share of the load.
- Meeting all performance expectations and adding value.
The third "R" of business ethics is RESULTS. Essential in attaining
results is an understanding that the way results are attained - the
"means" - are every bit as important if not more important than the
ultimate goals - the "ends." Using the phrase "The ends justify the
means" is an excuse that is too often used to explain an emotional
response, or action that was not well planned or carefully considered.
Obviously, you are expected to get results for your organization
and for your customers. However, you are also expected to get those
results legally and morally, by being ethical. If you lose sight of the
distinction, you jeopardize your job, your business and your career.
By considering Respect, Responsibility and Results before
taking action you will avoid the following common rationalizations for
not doing what's right:
- "Everyone else does it."
- "They'll never miss it."
- "Nobody will care."
- "The boss does it."
- "No one will know."
- "I don't have time to do it right."
- "That's close enough."
- "Some rules were meant to be broken."
- "It's not my job."
Effective Rate vs. Contingency Fee
Determine Your Effective Rate
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