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| Retail Collections |
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Retail Debt Collection
We hire only vetted and professional debt collectors versed in the FDCPA and FCRA to collect the firm’s retail consumer claims. We require all new hires to pass a written test covering the FDCPA and related state debt collection statutes prior to being assigned a retail collection queue. We require 100% compliance to the FDCPA. Semiannual FDCPA testing is conducted as well as on-going training regarding developing debt collection case law. Our firm has a 90 day orientation and probation period during which new hires are monitored, scrutinized and evaluated for FDCPA compliance related issues as well as other matters such as cultural fit, specific industry adaptable, specialized areas and so on.
Retail Collection Specialties
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